Frequently Asked Questions

Quality Control

  • Are Edens Garden essential oils therapeutic grade?

    Yes, we are proud to offer the highest quality essential oils available. We really cannot overstate our love for purity and quality. At Edens Garden, our oils are rigorously tested and meet the highest standards possible. All of our oils are 100% pure therapeutic grade. No pesticides, synthetic chemicals, herbicides, gmos, harmful chemicals or natural fertilizers are ever used during any stage of the growing or distillation process. Our trusted suppliers strictly follow to all USDA food/product safety guidelines. As part of our promise, we never add any bases, carriers or additives to our essential oils.

    We do GC (gas chromatography) tests on each of our oils and MSDS and Certificates of Analysis are available upon request. This will give the breakdown of the naturally occurring components found in any given oil.
  • Does Edens Garden perform third party testing?

    Yes, we do third party GC testing which is unique with each batch. These tests help ensure extract purity and composition potency by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. If a certain batch does not meet these standards they are never used.
  • What is a GC Test/ Report?

    GC stands for Gas Chromatograph. In simple terms, a GC separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph.
  • Do the oils come from indigenous plants?

    Yes, our oils come from plants grown in their indigenous locations (where they grow naturally).

    We have direct buying relationships with our trusted suppliers which are located all over the world as each individual oil needs different climate, altitude, water, elevations, etc. They are extracted in the countries they were grown in. Our buyers visit these facilities often to ensure high quality/ standards are being met.
  • Do Edens Garden oils contain any pesticides?

    We care about your health and safety. All Edens Garden essential oils are 100% pure therapeutic grade. They are exquisitely natural and holistic. Aromatherapists and naturalists often choose Edens Garden essential oils for treatments. We do not add any bases, carriers, parafins, additives, etc to any of our oils. No pesticides, synthetic chemicals, herbicides, gmos, harmful chemicals or fertilizers are ever used during any stage of the growing or distillation process. We diligently guarantee that all USDA food/product safety guidelines are followed by our suppliers.
  • Are Edens Garden essential oils organic?

    We carry six specifically organic oils that are certified under the USDA Organic and BFA Organic Standards. Our organic oils are cultivated without the use of pesticides, fungicides and fertilizers. Our single oils do not have this extra certification but still, as far as possible, we source all our products from organic growers and distillers.
  • Does Edens Garden test on animals and do your products contain animal-derived ingredients?

    Edens Garden shares your concern that personal care products should not be tested on animals. Our company policy clearly states that we - DO NOT and WILL NOT TEST our products or ingredients on animals, nor have we asked or allowed others to do so, on our behalf. Any toxicology information is obtained from reference materials.

    Edens Garden offers the highest quality essential oils available for caring consumers seeking natural and cruelty-free products. We require that all our suppliers meet the same criteria of no animal testing.

Product Related Questions

  • Why is there such a huge price difference between Edens Garden essential oils and other companies?

    At Edens Garden, we value honesty and transparency. Some companies use the term “Certified Pure therapeutic grade” to make consumers think they are getting a superior product when in fact they are getting the same thing (and often paying more).

    Because some plants are native only to specific countries, certain oils can only be sourced and purchased from one place. This means that every reputable company selling that particular essential oil botanical is purchasing it from the same country and is undergoing the same testing.

    The huge price difference is where it really gets enlightening. Each company selling therapeutic grade essential oil is generally purchasing it from the same country. Based on their company’s overhead and profit margin, they then determine a price point. Most MLM (Multi-Level Marketing) have huge margins and overhead costs. They inflate prices high enough to make sure they can afford their office buildings, take top dealers on cruises or vacations and offer lavish prizes to top sellers.

    When purchasing a bottle of essential oil from Edens Garden, you are paying for the oil and a very modest profit. We are a direct company, selling entirely online. In other words, we have zero middle men. We only sell directly to the consumer and have chosen to not sell on a wholesale level. This makes it so we can pass on the savings directly to our customers. Our desire is to offer oils of the highest quality that are available and affordable for everyone.
  • Can Edens Garden essential oils be used internally?

    We get this question quite often. Because many people use essential oils for self-medication and we are not licensed aromatherapists, we cannot recommend internal use. We do not know what medications, quantities and allergies you may have and want to be certain our customers are safe.

    Our oils are labeled “for external use" for our own liability. It is very common practice in the US and many other companies that sell therapeutic grade oils to use “for external use” on labeling. Essential oils are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it.

    Supported by the International Federation of Aromatherapists, we do not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy.

    That being said, many of our loyal customers use Edens Garden oils internally since they are the highest quality available, but we leave that entirely up to each customer.
  • Do Edens Garden essential oils have an expiration date?

    Interestingly, many essential oils get better with age and generally do not have expiration dates. When stored properly (sealed tight with little light and consistent temperatures) they can last for years and years.
  • What are the dilution rates for Edens Garden essential oils?

    For topical use, we suggest using 3-5% dilution rate. Each oil we offer is entirely pure and accepted to be used by naturopaths, aromatherapists and natural practitioners. We never use any harmful chemicals or additives. Be careful to note that some of our oils are more potent than others. Lavender and Tea tree oil are commonly accepted as safe for “neat” application but we recommend doing a test on a small patch of skin prior to use to rule out any sensitivity with each essential oil. For the best results, many of our customers dilute essential oils with carrier and base oils or lotions for topical application.
  • Are Edens Garden essential oils pregnancy safe?

    We go to great lengths to ensure our oils are free of pesticides, synthetic chemicals, herbicides, gmos, harmful chemicals or natural fertilizers. Warnings against using essential oils during pregnancy are commonly referring to direct skin application. Although our products are 100% pure therapeutic grade, we recommend that you consult your physician for peace of mind.
  • What is an EGCO?

    EGCO stands for "Edens Garden Carrier Oil".
  • Do you offer Wholesale or Private Labeling?

    As a way to keep our prices as low as possible, we do not offer wholesale pricing or private labeling. We have chosen to offer our lowest prices directly to our customers.

    If you would like to resell our products in any non-online store, feel free! However, we kindly ask that you do not resell our products online.
  • Is there a way to burn Edens Garden essential oils to release the aroma into the air?

    Yes, we highly recommend the use of an aromatherapy diffuser. It mildly warms the oils and emits the aroma into the air creating an inviting ambiance. Our Relaxation blend is heavenly in a diffuser.
  • Does Edens Garden offer any discounts or coupons?

    At Edens Garden, we love giving deals. Our hearts flutter at the sight of discounted prices and that’s why we deliver the lowest prices possible, every day. We don’t want our loyal customers to be subjected to gimmicks or tricks so we consistently offer low rates by cutting out the middleman. We want your experience with Edens Garden to be delightful and consistent. For those looking to stock up on essential oil favorites, we offer free shipping on all orders over $50. We try to offer 1-2 sales throughout the year. To keep up to date as to when these sales are happening, please like us on Facebook or sign up for our monthly newsletter.
  • Does Edens Garden offer free samples?

    Unfortunately, our packaging does not allow us to offer free samples. As part of our promise, we offer a full product refund within 30 days of purchased, no questions asked.
  • Where can I find more information about your products?

    Edens Garden website is the best place to find important information. Each product page contains in-depth information about that product. If you still have questions, feel free to contact us with further questions.

Shipping

  • Do you combine shipping?

    Yes, we offer combined shipping discounts on all orders. Combined shipping discounts calculate automatically upon checkout. For more information, please see the Shipping Policy at www.edensgarden.com/pages/shipping.
  • How much do you charge for shipping?

    We understand shipping fees can be a barrier to purchasing online. We make it as easy as possible! Every order above $50 qualifies for free shipping and below that, shipping is kept low.

    *For the full list of shipping charges including shipping fees, please see the Shipping Policy at www.edensgarden.com/pages/shipping.
  • Where is Edens Garden located and where will my order ship from?

    We are located in beautiful San Clemente, CA. All orders are shipped from our main warehouse in San Clemente, CA.
  • What are my shipping options?

    All packages are sent via United States Postal Service (USPS) Priority Mail, First Class or Expedited for delivery. We normally ship orders within 2 business day of receipt. Our standard shipping is First Class. Most orders will arrive within 7 business days.

    *Please note that larger orders may require signature confirmation for delivery.
  • Can I pick up my order in person?

    We are not set up to do walk-in transactions. We offer our products through www.edensgarden.com and our Amazon Storefront exclusively. This allows us to offer the highest quality aromatherapy products available at the lowest rates possible.
  • Do you ship outside the US?

    We ship to a few select countries outside of the US. To see the full list of countries we ship to, rates and times, please visit our Shipping page at www.edensgarden.com/pages/shipping.